So if you read my previous post about the crazy shipping fee I paid, you know that it got under my skin just a bit.  I sent a polite email to customer service  to give feedback about their shipping fees.   Here was the reply I got:

I am sorry that the shipping is so high. It does not charge by weight of the order but by how much  you spend.

thank you

 

Yes, thanks.  I figured that much out.  However, it still bugged me, so I had to respond.  Here’s what I said:

 Thanks for your email, Arthur.  I understand that the rate is based on how much the customer spends.  It is costing your company money, though.  Here’s why—-

I had three coupon codes that could be used on my order.  The first two you sent me ($5 coupon toward a $30 order, and $4.95 shipping code.)

Initially, my product total was over $35.  If I used the $5 coupon, it only deducted $5 but my shipping was over $8.

If I used the $4.95 shipping code, I only saved $4.

 Instead, there was a code on your website for free shipping with a $25 order.  I deleted some items out of my cart and reduced it to just over $27.  Then I used the free coupon code to get the $8 shipping taken off.  So instead of spending $35 at your site, I spent $27. 

 

If you rewarded your customers with lower shipping when purchasing MORE, that would make more sense to me.

My husband kind of rolls his eyes at me when I tell him about this, so I have to ask you—–am I crazy for emailing the company?  Do you relate to my frustration?   I’m sure that nothing will change at this company because of my petty little email, but I wonder how many companies lose revenue or even customers because of their shipping fees or other charges.  Would love to hear your thoughts on this!